SATISFACTION AND RETURN POLICY
Carolina Cotton Company stands behind our products 100%. Please inspect the contents of your package as soon as you receive it to ensure that you have plenty of time to take advantage of our 14-day money-back guarantee. The 14 days starts the day we ship your order. All returns must be received back to us within 14 days or we must be notified within these 14 days if there are any other issues. We will be unable to issue any type of refund or send out any replacements after the 14-day guarantee has expired.
If there is a problem with your order, we may require you to send us a picture at our discretion.
Return an unaltered item within 14 days, in re-sale condition (unwashed/uncut/odorless) and we will refund the full purchase price of the item (this does not include shipping costs). We require a tracking number to keep up with the status of the package you are returning. Any returns made after the 14 days or failure to send a tracking number will result in an additional 30% re-stocking fee. Please contact us first to ensure that your return has been authorized. On the rare occasion that we miss a flaw, leave out an item, or send something different from what you ordered, we will send a replacement immediately (or issue a refund if the pattern is no longer available). If you accidentally ordered the wrong thing, simply changed your mind, refused the package, or made a mistake on your end, we WILL NOT refund any shipping, nor will we pay for return shipping. All returns will be processed as soon as the package has been received and inspected by Carolina Cotton Company. Any credit due will be applied back to your account. We will notify you via e-mail once your return has been completed and processed.For international return questions, please contact us. International return shipping is non-refundable.
*WE DO NOT ACCEPT RETURNS ON SALE/CLEARANCE/DISCOUNTED PRODUCTS*
Exchange an item within 7 days upon delivery, in re-sale condition (unwashed/uncut/odorless) and we can send an exchange. Any exchanges made are paid by the buyer.
If you find an item you have already purchased at a lower price, don’t expect a price adjustment. Since inventory is coming and going so fast, we do not offer price adjustments.
When a product is available for pre-order, (items with a * before the product name), the arrival date is an estimation that is subject to change without notice. We cannot promise any particular ship date. However, we can guarantee that we will ship your order within 24 hours of receiving the item. By default, YOUR ORDER WILL SHIP COMPLETE! This means that any in-stock items ordered with these items will be allocated to you but will NOT ship until your entire order can ship complete. Please place a separate order for in-stock items if you need them immediately, or contact us to have your order split up into two shipments. There will be a 30% restocking fee on ALL canceled pre-orders. When you pre-order, we use your order to determine the exact yardage to order needed. Thank you!
We prepare orders and ship them out VERY quickly! As soon as you pay your invoice, we will prepare your package for shipment. If you pay Monday through Friday before noon eastern time, the package will go out that SAME DAY. If you pay after noon, it will go out the very next day. Orders placed on the weekends will ship out on Monday.
US First Class Mail usually takes 1-7 business days to arrive, while US Priority Mail usually takes about 1-3 business days to arrive. During peak holiday seasons (Black Friday & Christmas) shipping can take an additional 1-2 business days. Large orders may require additional time before shipping. However, First Class & Priority Mail are NOT guaranteed. Sometimes due to weather or other unforeseen issues, packages take longer than the estimated time to arrive. Therefore, if you need your order by a certain date, please make sure you allow plenty of time for it to get to you. :)
All customers receive a shipping confirmation number and tracking information once items are shipped. Shipping charges are determined by the subtotal of your order after discounts are applied. Gift Cards are not eligible for free shipping. Please use the information below to see approximate charges for First Class Mail and Priority Mail shipping.
USA orders over $75 automatically get FREE SHIPPING!
ESTIMATED SHIPPING PRICES
*An order with a total of 2 yards or less will ship via USPS First Class Mail (unless priority mail is selected by the customer) and we will issue a partial shipping refund if over $6.
*An order with over 2 yards total, will ship via Priority Mail (starting @ $7.25).
*USA Orders over $200 $75, ship for FREE
USPS First Class Mail (Varies by weight):
1/4 yard to 2 yards $3.40-$6
USPS PRIORITY MAIL (Quilt weight cotton fabrics):
1 to 5 yards Flat Rate Envelope $7.25-$8.25
5.5 to 9 yards Legal Flat Rate Envelope $8.25-$9.25
9-19.5 yards Flat Rate Medium Box $13-$15
20-30 yards Large Flat Rate Box $18
USA USPS EXPRESS MAIL
1-6 yards is $27 (Express Mail Flat Rate Envelope)
CANADA SHIPPING PRICES (Varies by weight after first 1/4 yard)
1/4 - 1 yard is $12
1.25 - 4 yards is $20
PRIORITY MAIL Shipping Rates (Quilt weight cotton fabrics):
1-8 yards is $27 (Priority Mail International Flat Rate Envelope)
9-26 yards is $48 (Priority Mail International Medium Flat Rate Box)
27-40 yards is $65 (Priority Mail International Large Flat Rate Box)
INTERNATIONAL SHIPPING PRICES
International First Class Shipping: (Varies by weight after first 1/4 yard)
1/4 - 1 yard $14
1.25 - 4 yards $24
Priority International (Quilt weight cotton fabrics):
1-8 yards is $35 (Priority Mail International Flat Rate Envelope)
9-26 yards is $76 (Priority Mail International Medium Flat Rate Box)
27-40 yards is $95 (Priority Mail International Large Flat Rate Box)
INTERNATIONAL EXPRESS MAIL
1-6 yards is $65 (Express Mail International Flat Rate Envelope)
INTERNATIONAL CUSTOMS TAXES/FEES
A word about customs and fees: Individual countries randomly impose these fees at any given time. The buyer is responsible for any customs fees, duties and taxes that may be incurred on your purchase. Please do not ask us to change the value or mark as "gift". It's against the law and violators will be prosecuted. "Any person who knowingly submits false or misleading export information through the Shippers Export Declaration (SED) (or any successor document) shall be subject to a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both." Source: U.S. Code: Title 13: Section 305."
The above-listed rates do not apply for fleece, flannel, or bulkier fabric.
*PRICES ABOVE ARE ESTIMATED COSTS ONLY AND ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE*
Carolina Cotton Company ships all orders to the address provided in your order details. Please be sure that the address you provided is correct. If you would like your order to be shipped to another address please leave us a note at checkout.
Carolina Cotton Company is not responsible for any missing or lost packages. Once the tracking information shows that the item has been delivered to the address given by the customer, we are no longer responsible for the package. We have absolutely zero control over the procedures of the post office and the conduct of their employees. Thus, we are not liable for their mistakes and their mistakes are not a reflection of our company.
If you failed to purchase insurance and the post office damaged or lost your package, it is NOT the fault of our shop. Packages with a value over $200 will have signature confirmation and must be signed for upon arrival. The cost of $2.35 (when shipped to the US) will be added to the above shipping charges if your order is over $200. Insurance will also be added on packages over $200 or at our discretion.
PayPal, Visa, Master Card, Discover, American Express
Carolina Cotton Company Gift Certificates
North Carolina Residents will be charged 6.75% for sales tax. This amount will be added to your total and shipping costs at checkout.
Carolina Cotton Company reserves the right without prior notice to change any specifications or prices on products offered. If you have questions about prices or shipping costs, please contact BEFORE purchase. Thank you!
Prices are not negotiable. We strive to keep prices low for everyone. These fabrics typically retail for around $10- $17 a yard, so everything is already at a discount! We do not sell this fabric wholesale.
DISCLAIMER OF PHOTOS
Please consider monitor differences when viewing pictures and colors and feel free to ask us any questions to help clarify. We would be more than happy to LOOK at the fabric choices you are considering and tell you how they blend in person. We may be able to send you a small swatch if you plan to purchase with us. We will also take more pictures for you! We do it ALL the time! :)
Colors and photo sizes may vary based upon screen resolution and other computer settings outside of Carolina Cotton Company’s control. The photo may differ from the actual product due to the reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variations. Due to these limitations, photos may not provide a perfect match to the actual product received.
*We always cut continuously & multiple quantities will come as continuous lengths.
*We usually will cut about a 1/4 inch - 1/2 inch over what was ordered. Rotary cutters are used and we do our best to cut all fabrics straight.
*Fabric is cut "straight" according to the way the fabric is folded and started on the board by the manufacturer - which is not always symmetrical to the design. When purchasing a "directional fabric", we recommend you purchase a little extra so that you may straighten and place the design in your project exactly how you would like.
You are important to us! If there is a fabric you are looking for but cannot find, please contact us! We might be able to locate it for you. Or if you have ANY questions at all, please don't hesitate to contact us!! We are here to help you!!
Fabric problems are NOT the end of the world. In most cases, we can find a solution. Take a deep breath and calm down because we do not respond to hostility or angry messages.
Carolina Cotton Company reserves the right without prior notice to change any specifications or prices on products offered through our online stores. It is the buyer's responsibility to read our policies before purchasing. Once an order has been placed, that indicates agreement to the policy.
Is there something we should cover that we have not mentioned? If so, contact us!